Weather100 policies.

Agreement to these terms

By using this website, buying a Weather100 device, or using the Weather100 service, you agree to these policies. If you do not agree, do not use the website, purchase a device, or use the service.

Weather100 product

Weather100 is a physical e-ink weather device paired with a companion app and data update service. It displays weather rankings, weather context, and related information for selected locations.

Purchases and payment

Product prices, shipping costs, taxes, and renewal charges are shown at checkout where applicable. Payment is processed through third-party payment providers, such as Stripe. Weather100 does not store your full card number.

Device setup

You are responsible for providing accurate setup information, including Wi-Fi details, location details, account email, and any required device ID. Incorrect setup information may prevent the device from working correctly.

Data update service and renewals

Weather100 devices may require an active data update service to continue receiving updates. Renewal terms, prices, and timing will be shown on the relevant renewal or checkout page.

Acceptable use

You may not misuse the website, attempt to interfere with the service, reverse engineer protected systems, scrape excessive data, or use Weather100 in a way that harms the service or other users.

Changes to policies

Weather100 may update these policies from time to time. The latest version will be posted on this page with the updated date below.

Contact

For questions about these policies, contact Weather100 through the contact page.

When we will help

We may offer a return, replacement, repair, or refund if:

• the device arrives damaged in shipping;
• the device is faulty on arrival;
• we shipped the wrong item.

Reporting window

You must contact us within 7 days of delivery for shipping damage, faulty-on-arrival issues, or incorrect items. Include your order email, device ID if available, and clear photos or video showing the problem.

Shipping damage

If the package or device arrives damaged, keep the packaging and contact us before returning anything. Photos of the package, shipping label, device, and damage may be required.

Faulty devices

If a device is confirmed to be faulty, Weather100 may choose to repair it, replace it, provide troubleshooting, or issue a refund depending on the issue and availability.

Incorrect items

If we shipped the wrong model, color, or product, contact us within 7 days of delivery. We will provide instructions for correcting the order.

Unapproved returns

Do not send items back without contacting us first. Items returned without approval may not be accepted, processed, or refunded.

Order processing

Weather100 devices are physical electronic products. Orders are processed after payment is successfully received. Processing times may vary based on inventory, model, color, order volume, and production status.

Delivery timing

Any estimated shipping or delivery timeframe shown on the website, checkout page, or order communication is an estimate, not a guarantee, unless clearly stated otherwise.

Shipping address

You are responsible for entering a complete and accurate shipping address. Weather100 is not responsible for delays, failed delivery, or additional costs caused by incorrect or incomplete addresses provided at checkout.

Domestic and international shipping

Available shipping destinations may vary. International customers may be responsible for customs duties, import taxes, brokerage fees, VAT, or other local charges charged by their country or carrier.

Lost or delayed packages

If tracking shows a package is delayed or missing, contact us and the carrier. Weather100 will review the issue and may require carrier confirmation before replacing or refunding an order.

Damaged packages

If your package arrives damaged, contact us within 7 days of delivery with photos of the packaging, shipping label, and damaged device. Do not discard packaging until the issue has been reviewed.

Information we may collect

We may collect information you provide, such as your name, email address, shipping address, order details, support messages, device ID, and device setup information.

Payments

Payments are processed by third-party payment providers, such as Stripe. Weather100 may receive payment status, billing details, order details, and transaction identifiers, but does not store your full card number.

Device and location information

Weather100 may use device ID, approximate location, selected location, Wi-Fi-based setup information, timezone, and service status to provide weather rankings and device updates.

Support messages

If you contact us, we may use your message, email address, order details, photos, videos, and device information to troubleshoot issues and respond to your request.

How we use information

We use information to process orders, ship products, provide device updates, operate the website, manage renewals, respond to support requests, prevent fraud, improve the service, and comply with legal obligations.

Sharing information

We may share necessary information with service providers such as payment processors, shipping carriers, hosting providers, form providers, email providers, analytics providers, and other vendors needed to operate Weather100.

Cookies and analytics

The website may use cookies, analytics, logs, or similar technologies to understand site usage, improve performance, support checkout, and maintain security.

Data retention

We keep information for as long as needed to operate Weather100, provide support, process orders, maintain records, resolve disputes, prevent abuse, or comply with legal obligations.

Your choices

You may contact us to ask about your information, request corrections, or request deletion where applicable. Some information may need to be retained for order, tax, security, or legal reasons.

Children

Weather100 is not intended for children under 13. We do not knowingly collect personal information from children under 13.